Home Knowledge Hub
Knowledge Hub

Events, news, and research from the CXAP community

Conferences and forums, stories from across the community, and data-driven insights on the evolving customer experience landscape.

Latest News

Stories from across the CXAP community.

Stay updated with the latest news, member achievements, industry developments, partnerships, and CXAP initiatives shaping the future of customer experience in the Philippines.

TP in the Philippines CEO Rahul Jolly and PEZA Director General Tereso Panga shaking hands over the signed certificate of registration
Expansion

TP in the Philippines set to open 29th PH site in Q3 with PEZA-Approved Pasay Operations

TP’s 29th Philippine site opens at the Four E-Com Center in Pasay City this September, creating more than 1,000 jobs.

Read More →
TP desktop engineers handing over a boxed computer unit to DICT Region 10 officials
Community

TP in the Philippines Boosts Digital Inclusion, Turns Over Computer Sets to Support DICT Smart Villages in Mindanao

TP donated 15 computer units to the DICT’s Smart Village Initiative in Northern Mindanao, widening access to digital training.

Read More →
IntouchCX employees gathered beside the “Welcome to GH Tower” signage at the new campus opening
Expansion

IntouchCX Expands Philippine Operations with GH Tower Campus

IntouchCX opened a 2,500-seat campus at GH Tower in Greenhills, marking a decade of operations in the Philippines.

Read More →
Collage of TP Dream Builder volunteers cleaning, painting and repairing public school classrooms and grounds
Community

Over 100 TP Employee Dream Builders nationwide volunteer, raise funds in multiple DepEd’s Brigada Eskwela 2026 School Campaigns

More than 100 TP volunteers across nine sites cleaned, repainted and raised funds for public schools ahead of the school year.

Read More →
TP in the Philippines leaders holding their trophies on stage at the 2026 SOLAIA Awards
Awards

TP in the Philippines Named Sustainability Impact Company of the Year at the 2026 IBPAP SOLAIA Awards

TP took Sustainability Impact Company of the Year at the 2026 SOLAIA Awards, and was a finalist in three more categories.

Read More →
Reception area of the new MicroSourcing and Beepo service delivery center in Clark, Pampanga
Expansion

MicroSourcing and Beepo open new Clark service delivery center, expanding access to talent beyond Metro Manila

A new Service Delivery Center in Clark, Pampanga extends MicroSourcing and Beepo’s commitment to building global careers outside Metro Manila.

Read More →
The Ascendion team accepting the AI Impact Award on stage at the 2026 SOLAIA IT-BPM Awards
Awards

Ascendion wins AI Impact Award during the 2026 SOLAIA IT-BPM Awards

Ascendion took the AI Impact Award at the 2026 SOLAIA IT-BPM Awards for AI deployed in live business environments with documented results.

Read More →
Capital One Philippines’ Best Workplaces in IT-BPM trophy alongside the team accepting the recognition on stage
Awards

Capital One Philippines ranks second Best Workplace™ in the IT-BPM industry

Great Place To Work® named Capital One Philippines the second Best Workplace™ in the IT-BPM category at the Solaia Awards 2026.

Read More →
Foundever, Caritas Philippines and Alay Kapwa Community Schooling representatives at the Pathways Program development sessions
Community

Foundever® and Caritas Philippines co-create Pathways curriculum to prepare Filipino out-of-school youth for the future of work

Foundever and Caritas Philippines built a Pathways curriculum to move 50 out-of-school youth into employment, higher education or tech-voc training.

Read More →
← Back to homepage